Norton Ultimate Help Desk
Get on-demand IT help to fix tech issues.
Peace of mind
Put your tech support in the hands of Norton experts.
Available 24/7
Norton experts on call anytime for help when you need.Δ
Convenient
Over-the-phone or online chat service, with remote access so you don’t have to go anywhere.
Comprehensive
Full range of IT trouble shooting for computers, laptops, mobile device, and peripherals.β
Cost effective
Typically less expensive than repair-shop work.
Don’t do IT yourself
Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our Norton techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network.β
From first-time setup to ongoing maintenance and as-needed troubleshooting, Norton Ultimate Help Desk will help you fix your tech issues faster. Now's your chance to put IT issues in the hands of Norton experts — and put do-it-yourself tech support behind you.
Save time and money (in addition to your sanity)
Expert Norton technicians provide Norton Ultimate Help Desk services remotely, on-demand, at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton expert techs use secure remote-access technology to tap in temporarily and take care of business.β
Plus, Norton experts are available anytime you need help, 24x7, 365 days a year.Δ
Norton Ultimate Help Desk brings IT home — virtually.
Keep your computers running like new
It can happen. Adding new programs, downloading files and using more memory can cause computer slow-downs over time. But you can help restore like-new speeds with Norton Computer Tune Up, included with Norton Ultimate Help Desk.
This comprehensive inspection and repair service is designed to free up some memory, optimize your settings and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we're done, you'll be working faster again.
Get everything working together — and keep it that way
With the Norton Ultimate Help Desk monthly and annual plans*, we'll get your digital devices up and running, and then help you make sure they stay that way. Let us help you get your devices working on the wireless network, connect your computers to the printer and get your photos from your digital camera onto a computer. We'll also help you troubleshoot software problems, set up Microsoft Outlook® email and even remedy operating system issues and computer crashes.β
Then, if anything goes wrong, it takes just a phone call to fix it. It's like having an IT Norton expert at your side — 24 hours a day, whenever you need help.Δ
System Requirements
Minimum System Requirements
To receive the service, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable*.
Customer must have administrator level access to the PC or Mac.
Windows™ Operating Systems
Microsoft Windows 7, 8, 10, 11 (all versions), except Windows in S Mode and Windows running on ARM processor.
Mac® Operating Systems
Mac OS X 10.5 or later
Android™ Operating Systems
Android OS version 6.x or later (must have the Google™ Play app installed)
iOS Operating Systems
iOS version 7 or later
* Important Subscription, Pricing and Offer Details:
- Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.
- Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport.
β PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 players (PC, Mac)
ρ Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed can be redeemed for your one device. Must redeemed within 30 days of purchase.
Ψ Norton™ Ultimate Help Desk – 1 Device service is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve month period.
μ Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
The Norton brand is part of Gen.
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